Refunds and Cancellation Policy
Last updated: 13 May 2026
This policy explains when refunds are available, how to request one, and how long they take. It applies to all paid services on getcodeaudit.com, operated by Cruzetec Solutions (GSTIN 03AAQFC5394M1ZW).
1. When refunds are issued
1.1 Automatic refund — scan failure
If a scan you paid for fails to complete due to an issue on our side (scanner crash, infrastructure failure, internal error), we issue a full refund automatically. You don't need to ask. You will receive:
- An apology email when the refund is initiated.
- A confirmation email when Razorpay has processed it.
The refund is sent to the original payment method (the card or UPI account you used at checkout). Funds typically appear in your account within 5–7 working days, depending on your bank.
1.2 Refund on request — within 24 hours, scan not started
If you paid for a scan but haven't received the report yet, and the scan hasn't already started, you can request a full refund by emailing support@getcodeaudit.com or opening a ticket from our status page. Include your order number from the confirmation email.
Once a scan is in progress (typically within 1–2 minutes of payment), compute and bandwidth costs are already being incurred. After this point we generally do not offer refunds for completed reports unless one of the conditions below applies.
1.3 Refund on request — defective report
If a scan completes but the report you receive has a clear defect we can verify — for example, the PDF is corrupted, contains nothing, or covers the wrong target — open a ticket within 7 days of receiving the report. We will either re-run the scan free of charge, or issue a full refund, at your choice.
2. When refunds are not issued
The following situations are not eligible for a refund:
- You changed your mind after the report has been delivered.
- The scan found no critical issues (a clean report is a valid scan, not a failure).
- You don't agree with our findings. Findings are based on observable evidence which we include in the report. If you believe a finding is incorrect, contact us — we'll investigate and reissue the report if warranted, but won't refund as a default.
- You provided an unauthorized target and we declined to deliver the report. Per the Pentest Terms of Service, you confirm at checkout that you own the target or have written authorization. If this turns out to be false, we keep the payment and may report the matter to relevant authorities.
- The scan was cancelled mid-run because the target became unreachable partway through. We deliver a partial report covering whatever was scanned successfully before the target dropped offline; this is considered fulfilment.
3. How to request a refund
- Open a support ticket at getcodeaudit.com/status.php. Include your order number (from your confirmation email) and a brief description of the issue.
- Or email support@getcodeaudit.com with the same details.
- We acknowledge within one business day. If the refund is approved, we initiate it through Razorpay immediately.
- Razorpay processes the refund to your original payment method within 5–7 working days.
4. Cancellation
Scans are processed immediately on payment. There is no period during which you can "cancel" — a scan either runs (in which case section 1.2 applies for refund eligibility) or it has already delivered (in which case section 1.1 / 1.3 apply).
We do not currently offer subscriptions, so there is nothing to cancel beyond a single transaction.
5. Disputes and chargebacks
If you believe you have a refund request that we have not handled correctly, please email us first before initiating a payment dispute or chargeback with your bank. Most issues resolve faster through direct contact, and chargebacks may delay legitimate refunds.
If you do initiate a chargeback, we will respond with the records of your order, including the scan logs and the consent declaration you signed at checkout. Fraudulent chargebacks may result in your email and IP being blocked from future use of the service.
6. Refund processing partner
All refunds are processed through Razorpay, our payment partner. We have no control over how quickly your bank credits the refund once Razorpay has issued it. If Razorpay confirms the refund has been processed but it doesn't appear in your account within 7 working days, please contact your bank with the Refund Reference Number we'll provide.
7. Contact
Refund queries: support@getcodeaudit.com
Operations: ops@getcodeaudit.com
Postal: Cruzetec Solutions, S.A.S Nagar (Mohali), Punjab, India